Shipping policy

Last updated: 29 September 2026

At Noran, we want your shopping experience to be simple and enjoyable from the moment you place your order to the moment it arrives at your door.

All orders are dispatched from the United Kingdom and carefully packaged before being sent to you.

UK Delivery

We offer standard and next-day delivery across the UK.

Standard UK Delivery

£3.99

Estimated delivery time: 3–5 business working days

Next Day UK Delivery

£6.99

Next Day Delivery is available for eligible orders placed before the applicable order cut-off time. Orders placed after the cut-off time, on weekends or on public holidays may be dispatched on the next working day.

Free UK Delivery

Enjoy free standard UK delivery on orders over £75.

The £75 minimum spend is calculated based on the value of eligible items in your order after any applicable discounts.

International Delivery

We also offer international delivery.

EU: £9.99

Estimated delivery time: 5–10 business working days

Free delivery on orders over £150

International: £14.99

Estimated delivery time: 7–12 business working days

Free delivery on orders over £175

Rest of the World:

Estimated delivery time: 7–14 business working days

Free delivery on orders over £250

International orders are sent from the UK. Delivery times may vary depending on the destination country and local postal or customs services.

Please note that customs duties, import taxes and any other charges imposed by the destination country are the responsibility of the customer. Noran is not responsible for delays caused by customs clearance.

Order Processing

Orders are generally processed and dispatched within 1–3 business working days.

Orders placed during weekends or public holidays will be processed on the next working day.

During busy periods, sales, promotions or new collection launches, processing times may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please allow 24–48 hours for tracking information to become active after dispatch.

If you have not received your order within the expected delivery timeframe, please contact us and we will be happy to assist.

Delayed or Missing Orders

Delivery times are estimates and may occasionally be affected by circumstances outside of our control, including courier delays, severe weather, strikes, customs delays or other unforeseen circumstances.

If your order has not arrived within the expected delivery timeframe, please contact us at:

norancollection@gmail.com

Please include your order number and delivery details so that we can look into this for you.

Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Noran cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Damaged Packages

If your order arrives damaged, please contact us at norancollection@gmail.com as soon as possible.

We may ask you to provide photographs of the packaging and the items received so that we can investigate the issue and assist you in accordance with our returns policy.